Refunds and cancellation
NAALAI subscriptions are bought through the Apple App Store or Google Play. This page explains how to cancel, when you can get your money back, and how we help.
- Try first, freeEvery family gets 7 days with all features. You are not charged if you cancel before the trial ends.
- Cancel any timeStop the renewal in your App Store or Google Play subscriptions. You keep access until the paid period ends.
- We help with refundsIf NAALAI did not work for you, tell us. We will support your refund request with the store.
1. Prices
Launch prices, including GST: ₹30 a month or ₹300 a year for one child, and each extra child adds ₹15 a month or ₹150 a year. This is 80% off the standard price of ₹150 a month or ₹1,500 a year, which applies to families who join after our first year. The price you pay is always the one the App Store or Google Play shows before you confirm. There are no hidden fees and no automatic upgrades.
2. How to cancel
- iPhone: Settings → your name → Subscriptions → NAALAI → Cancel Subscription.
- Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → NAALAI → Cancel.
- Deleting the app does not cancel a subscription. Cancel in the store as above.
- After cancelling, NAALAI works until the end of the period you paid for, then the family account locks. Your data is kept for 90 days in case you come back, as the Privacy Policy describes.
3. Refunds
Because the store takes the payment, the store issues the refund:
- Apple App Store: request a refund at reportaproblem.apple.com. Apple decides under its own policy.
- Google Play: within 48 hours of a purchase you can usually request a refund in Google Play yourself. After that, write to us: we can refund Google Play purchases directly for a valid reason.
We will support a refund request when, for example:
- you were charged after cancelling during the free trial;
- you were charged twice, or charged a price different from the one shown;
- NAALAI did not work for a long period because of a fault on our side;
- your child's school stopped using NAALAI and you cancel within 30 days of that.
For the unused part of a yearly plan we refund in proportion to the whole months left, where the store allows it.
4. School plans
When a school pays for NAALAI on behalf of its families, families are not charged. Refunds and cancellation for the school follow the school's written agreement with NAALAI.
5. How to reach us
Email [email protected] with the email or phone number on your account and your store order ID (Apple: the receipt email; Google: an ID starting with “GPA.”). We acknowledge every request within 48 hours and resolve it within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.
Grievance Officer: Prakash K, NAALAI (sole proprietor), Chennai, Tamil Nadu, India. [email protected].
If you are not satisfied, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.